Havara: Deleting Your Account

Effective August 28, 2026

Last updated October 6, 2026

You can permanently delete your Havara account yourself, inside the app or on the web console, in about a minute. Deletion is immediate and cannot be undone. Your profile and personal records are erased; things you posted into shared community spaces (chat messages, notices, comments) stay visible to your neighbors but become anonymous. The author simply shows as "Member." Download a copy of your data first if you want one.

This page is the account-deletion instructions resource required by Apple App Review Guideline 5.1.1(v) and Google Play's account-deletion policy (both platforms require a full, in-app deletion path for any app that supports account creation; Google Play additionally requires a web-accessible resource, which is this page).

1. Before you delete: download your data

The export button lives right next to the delete button. Use it first if you want a copy.

Deletion is permanent and there is no recovery window, so take your copy first:

• In the app: Profile ▸ Privacy & data ▸ Download my data.
• The export is a single JSON bundle (format havara.personal-data-export.v1) assembled server-side from only your own rows, scoped to your authenticated account and nothing else. It includes: your profile, community memberships, event RSVPs, announcement acknowledgements and comments, chat messages, emergency-alert responses, join requests, amenity bookings, AI Ask threads and answers, consent records, violation cases where you are the named subject (plus your case comments and any notices delivered to you), ARC requests and their events, general requests and their comment threads, your poll votes, and your unit record(s).

2. How to delete your account

Two taps to find it, two confirmations to run it.

In the iOS or Android app (either path reaches the same flow):

1. Open Profile.
2. Tap Privacy & data ▸ Delete my account, or scroll to the delete-account section at the bottom of Profile.
3. Confirm twice. The confirmations state plainly that deletion is permanent, removes you from every community, and cannot be undone.
4. On success you see an explicit "Account deleted" confirmation, are signed out, and returned to the sign-up screen. If deletion fails, you see an error and your account is unchanged. The app never pretends a failed deletion succeeded.

On the web console: Account ▸ Delete my account, with the same two-step confirmation.

If you wrote moderation case notes as a board member or moderator, those notes stay as part of the community's governance record, with your authorship cleared, the same way the rest of your content is anonymized.

If you can no longer sign in: email privacy@havara.app from the address on your account and ask us to delete it. We verify the request against the account email and fulfill it manually; we aim to complete manual deletions within 30 days, inside the 45-day response windows common to US state privacy laws.

3. What is deleted, what is anonymized, what remains

Almost everything keyed to you personally is erased, and Section 5 names the exceptions honestly; content you contributed to shared spaces is kept for your neighbors but stripped of your identity; board records about your unit (not about your account) stay with the community.

Deletion runs server-side as a single self-only operation: the deletion runs strictly against your own authenticated account and takes no target as input, so no one can target anyone else.

Deleted immediately

Each row above is enforced by the database or the app itself, not by policy alone.

Retained but anonymized (author becomes "Member")

Content you contributed to shared community spaces stays in place so conversations and records remain coherent for the members who stay, but the link to you is cleared:

Each row above is enforced by the database or the app itself, not by policy alone.

Remains with the community (records about the unit, not about your account)

• Per-unit dues standing, budget and reserve data, and unit records are board-entered community records keyed to the unit/community, not to your account, and are unaffected by account deletion. If you posted an entry on a home's balance as a community administrator (a board member, admin, super admin or declarant) or as someone the board lets handle compliance (a charge such as dues, an assessment, a fine, a fee or interest; a credit, refund or write-off; a recorded payment; or a reversal of any of them), the entry stays as posted and the link to you is cleared. If you created an assessment (what your community charges each home), it stays as the board set it and the link to you is cleared.
• Governing documents and community images (such as the logo and cover photo) uploaded by the board remain community property, including when the board member who uploaded them deletes their own account.
• A vendor's insurance certificate is uploaded by the business through an emailed link and is not tied to any member's account, so account deletion does not affect it.
• If you hold a seat on your community's board roster, your name is removed from the seat. The seat's title and term dates are the board's record and stay with the community, shown as vacant.
• If you served on your community's board, your name stays where the board recorded it in its meeting record: as the mover or seconder of a motion, beside your vote on a motion or your consent to an action taken without a meeting, and in the signature on minutes you signed. These are the association's record of what its board did. The link from each of them to your account is cleared. Signed minutes, including any signature line in their text, cannot be changed afterwards by your board or through the Havara app.
• If you served on your community's board, the insurance policies, service contracts and bids you recorded in its insurance and contracts register, and an operating balance you entered, stay with the association. The link to your account is cleared.
• A name written into a meeting's agenda items or into the minutes of an executive session (for example in a discipline, personnel or financial matter) stays in the association's record, whoever wrote it. If you added an agenda item, saved executive session minutes or set the meeting notice rules as a community administrator, they stay with the association and the link to your account is cleared.
• Your requests to speak are erased, but if your board recorded that you spoke at a meeting, the draft minutes Havara prepares list your name and the item you spoke on. Once your board publishes those minutes every member reads that line, and it stays in the minutes after you delete your account.
• A document you attached to a meeting's board packet as a community administrator stays in the packet with the association, and the link to your account is cleared.

4. Timing, grace windows, and backups

It happens now, and there is no undo.

• Immediate, no grace window. There is deliberately no "deactivate first" or cooling-off period. Apple's guidance is explicit that temporary deactivation is insufficient, and Havara performs a true delete in the live database the moment you confirm.
• This is a one-way door. The two confirmation dialogs say so before you commit. If you want your data, export it first (Section 1).
• Backups. Copies of the live database in our infrastructure provider's routine encrypted backups expire on that provider's backup-rotation schedule rather than instantly. The provider takes a daily backup and keeps each one for 7 days, so your deleted data stays only in the backups taken before you deleted it, until they expire about a week later.
• Case and request photos follow within about two days. Photos on violation cases about you, and photos you attached to architectural (ARC) requests and resident requests, are deleted from storage by a server job that runs when an account is deleted and again every day, so they are normally gone within two days. Until then no screen in Havara shows them, though your community's board administrators can still technically retrieve resident-request photos.
• Already-delivered notifications and emails (e.g., push previews on neighbors' devices, invitation emails you sent) cannot be recalled.

5. What deletion does not do

Honest limits.

• It does not remove content other members posted about shared community matters (report concerns to your community's administrators or via in-app content reporting).
• It does not dissolve community records about your unit (Section 3). Those belong to the HOA's own governance record.
• It does not reach crash reports already sent to Sentry. When the app hits an error it sends the error, the stack trace and your account's user id to Sentry so we can fix it (see the Privacy Policy, Section 7). Every report also carries the approximate location (city, region and country) Sentry works out from the IP address the report came from, and depending on the app version a report can carry that IP address as well. Those events sit in Sentry's systems, not ours, and the deletion above is a database operation that cannot reach them; they expire on Sentry's own schedule, within 30 days on our current plan and 90 days at the outside, backups included. If you want them erased sooner, write to privacy@havara.app and we will do it by hand. Beyond that user id, the IP address and the approximate location, nothing in a crash report identifies you: no message content, no email, no phone number, no push token.
• It does not reach our servers' request logs. Supabase, which runs our servers, logs each request the app makes, with your IP address, the approximate location worked out from it (city, region, postal code and country) and, while you are signed in, your account's user id; account events such as signing in are logged with your email address (see the Privacy Policy, Section 3). Deleting your account cannot edit those logs. They expire 7 days after each request.
• It does not remove photos on a violation case about you, or photos you attached to architectural (ARC) requests or resident requests, at the same moment as the rest. The cases and requests themselves are deleted immediately; their photo files follow within about two days (Section 4).
• It does not prevent you from creating a new account later, but Havara communities are invitation-gated, so rejoining a community requires a fresh invite or approved join request.